Mersten Ltd. take your privacy very seriously.
Mersten Ltd. (company number 09618921) is the data controller in relation to the processing of the personal information that you provide to us when you use our Services. Its registered address is 73A London Road, Alderley Edge, SK9 7DY. If you have any queries relating to our use of your personal information, or any other related data protection questions, please contact our Data Protection Officer at firstname.lastname@example.org or write to us at 73A London Road, Alderley Edge, SK9 7DY.
We may obtain personal information from you through our website, mobile interactions, email communications or other similar devices, channels or applications operated by us.
We collect personal information about you when you give this to us in the course of our interactions and/or using our services via our website for example we may collect your name, address, email address or telephone number. In the course of providing the Services to you, we may also store information about how you use our Site, for example, the pages viewed, the website from which you came to visit our Site, changes you make to information you supply to us. We make sure that we have appropriate security measures to protect your information (see section 8 How secure is our site and what steps do we take to keep you safe? below). We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law see section 9 below which details how long we keep your personal information for.
Note that it is your responsibility to check and ensure that all information, content, material or data you provide on the Site is correct, complete, accurate and not misleading and that you disclose all relevant facts.
We do not knowingly collect or store any personal information about children under the age of 16. If you are aged under 16 please get your parent or guardian’s permission before you provide any personal information to us.
We may use your personal information:
We may monitor or record your calls, emails, sms or other communications but we will do so in accordance with data protection legislation and other applicable law. Monitoring or recording will always be for business purposes, such as for quality control and training (e.g. where you call our customer services help line), to prevent unauthorised use of our telecommunication systems and Site, to ensure effective systems operation, to meet any legal obligation and/or to prevent or detect crime.
We will only collect and use your personal information (as described in section 4) in accordance with data protection laws. Our grounds for processing your personal information are as follows:
From May 2018, you will have a right to object to our use of your personal information for these legitimate interests including where we may use your personal information to create a profile to inform customer demographics. If you raise an objection we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we are continuing to process your personal information. Please contact us at email@example.com if you wish to exercise this right.
A cookie is a very small text file placed on your computer or device. Cookies help us to:
Your personal data’s security is very important to us. However, no data transmission over the internet can be guaranteed to be totally secure. Certain information, for example, your credit card details, is encrypted to minimise the risk of interception during transit.
We do our best to keep the information you disclose to us secure. To minismise the risk of accidental loss/theft of your personal data, we conduct regular internal audits to ensure any personal data sent via electronic means is password protected. However, we can't guarantee or warrant the security of any information which you send to us, and you do so at your own risk. By using our Site/services you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.
It might sometimes be necessary for us to transfer your personal information outside of the European Economic Area (EEA) to locations that may not provide the same level of protection as the UK. However, we will only transfer your personal information out of the EEA if we have put in place appropriate safeguards and protections as stated under UK law for example by the use of a data-transfer agreement incorporating certain standard model protection clauses.
You have certain rights under existing data protection legislation including the right to request a copy of the personal information we hold about you, if you request it from us in writing.
From May 2018 you will have the following rights:
If you are not satisfied with the way any complaint you make in relation to your personal information is handled by us then you may be able to refer your complaint to the relevant data protection regulator which in the UK is the Information Commissioner's Office.